'Connecting best practice across public and private sector organisations to realise the future benefits of shared services'

The Shared Service Connections Conference was held on 7 and 8 November, 2007, at the Brisbane Convention and Exhibition Centre.

The conference attracted 300 delegates from around Australia to learn from cutting-edge private and public sector knowledge in shared service implementation from Australia, United Kingdom and Canada, as well as research perspectives on addressing the challenges of implementing shared services.

The event was developed by the Shared Service Initiative Policy and Program Office in partnership with the Institute of Public Administration Australia (IPAA), Queensland and the UQ Business School.

Download the final program.

Available presentations and papers from the Shared Service Connections Conference 2007 are listed below.

Wednesday 7 November—Day One

Dr Evert Lindquist/Liz Gilliland: Making and exploring the connections—A framework for comparing shared service initiatives (PDF, 945kb)

Professor Victor Callan: Leading large scale organisational change (PDF, 45kb)

Greg Barnier: Service delivery chains—establishing efficient processes for shared services (PDF, 880kb)

Dr Michael Rosemann: Service delivery chains—establishing efficient processes for shared services (PDF, 1,095kb)

Peter Rushbrook: Service delivery chains—establishing efficient processes for shared services (PDF, 125kb)

Jim Varghese: Change leadership—perspectives from research and practitioners about leading shared service changes (PDF, 345kb)

Barbara Perrott: Change leadership—perspectives from research and practitioners about leading shared service changes (PDF, 750kb)

Paul Hauenschild: Change leadership—perspectives from research and practitioners about leading shared service changes (PDF, 2,005kb)

Dr Barbara Penson: Perspectives on successful established shared services models (PDF, 2,330kb)

Kris Isles: Perspectives on successful established shared services models (PDF, 1,665kb)

David Bryan: Perspectives on successful established shared services models (PDF, 65kb)

Thursday 8 November—Day Two

David Myers: Shared services in joined-up government—current UK directions (PDF, 1,210kb)

Dr Patty Renfrow: Maintaining the right environment and culture for a successful shared services operation (PDF, 125kb)

Paul Monaghan: Maintaining the right environment and culture for a successful shared services operation (PDF, 1,745kb)

Mike Burnheim: Maintaining the right environment and culture for a successful shared services operation (PDF, 615kb)

Stan Sielaff: The implementation challenges across the states—Qld case study (PDF, 95kb)

Michael Lurie: The implementation challenges across the states—NSW case study (PDF, 305kb)

Michael Vanderheide: The implementation challenges across the states—ACT case study (PDF, 145kb)

Darrin Bond/Terry Burns: Realising the benefits—technology models for shared services (PDF, 1,170kb)

James White: Realising the benefits—technology models for shared services (PDF, 1,305kb)

Professor Ken Wiltshire: Learnings, reflections and the way forward (PDF, 345kb)