The business plan for the Shared Service Initiative was written in 2002, following the whole-of-Government review of corporate services undertaken that year, and has been kept here for historical purposes. It is made up of the following three documents and an executive summary.

Overview of the Queensland Government's Shared Service Initiative describes the Queensland Governments vision and model for shared services. It provides an overview of:
• the vision and benefits of shared services
• transitioning people to shared services
• the approach required to build shared services
• risk management for the shared service implementation
• the critical success factors for the Shared Service Initiative.

Transitioning People to the Queensland Government's Shared Service Initiative describes how people working in corporate services transition to shared services. It provides details on workforce and communications strategies, including:
• people and shared services
• leadership during the transition
• how people will be involved in the transition
• opportunities for support and development
• provision of accurate and timely information
• the transition process
• the organisation model for shared services.

Building the Queensland Government's Shared Service Initiative provides a detailed description of the whole-of-government implementation approach to the delivery of shared services. It provides details on:
• implementation drivers
• the initial scope of services
• workstream 1: performance and service management
• workstream 2: business process
• workstream 3: information and communication technology
• further planning required for the implementation.