A range of documents were developed as part of the Shared Service Initiative and have been kept for historical purposes:

• The Shared Service Initiative Operating Model represents the shared service arrangements implemented in the Queensland Government.
• In 2003 and 2004 a business process review was completed for the Shared Service Initiative. The review looked at ways to standardise and simplify corporate service business processes. The aim was to achieve measurable improvements in quality, cost and timeliness, leading to excellence in customer service.
• Establishing shared services in the Queensland Government: A record of achievements 2002–08
• Shared Service Initiative foundation frameworks:
  – Communication framework
  – Change management framework
  – Service management framework
  – Workforce management framework.